Have you got a great idea to improve one of our software products? We'd love to hear it! Please share the details with our product team and your idea will be evaluated for release. Thank you!
If you can link your KPIs to your CSFs you can give your CSFs a measurable health status that can drive a more quantitative approach for those who want that direct relationship
Andrea Gibbs today in the application you can link a KPI to a CSF but like you said the KPI does not impact the CSF health. I would consider this a defect based on how the user thinks it would impact health by allowing them to link the KPI to a CSF. This will be escalated to the development team with a hope of getting it resolved in the next couple of releases. You will receive a follow up notification when the fix has been released. Please let us know if you have any further questions.
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